Effective Date: 2/18/26
Celara Med LLC ("Celara Med," "Company," "we," "us," or "our") provides this Privacy Policy to describe how we collect, use, disclose, and safeguard information when you visit app.celaramd.com, including any related mobile applications, portals, software, media channels, or other digital platforms connected thereto (collectively, the "Website").
Your access to and use of the Website, its content, products, services, and any affiliated platform operated by Celara Med (collectively, the "Service") is subject to this Privacy Policy unless expressly stated otherwise.
This Privacy Policy explains:
Capitalized terms not defined here have the same meaning as set forth in the Celara Med Terms of Use.
If you are using the Service on behalf of another individual, you represent that you are authorized to do so and that such individual acknowledges and agrees to the practices described in this Privacy Policy.
The Website is hosted in the United States and governed by U.S. federal and state law. If you access the Website from outside the United States, you understand that your information may be transferred to and processed in the United States.
By using the Website, you consent to the transfer and processing of your information in accordance with this Privacy Policy and applicable U.S. law.
If use of the Website would be unlawful in your jurisdiction, do not use the Website.
BY ACCESSING OR USING THE WEBSITE, YOU ACKNOWLEDGE AND ACCEPT THE PRACTICES DESCRIBED IN THIS PRIVACY POLICY.
We collect both:
Non-Personally Identifiable Information ("Non-PII") is information that cannot, by itself, identify you. This may include:
We analyze this information to improve functionality, performance, and user experience. We may share aggregated Non-PII for analytics, advertising, and business analysis.
Cookies
We use cookies to maintain login sessions, store user preferences, facilitate checkout, and analyze usage patterns. You may disable cookies through browser settings; however, some features may not function properly.
Device Fingerprinting
We may use device fingerprinting technologies that identify devices based on browser configuration. Clearing cookies does not prevent device fingerprinting.
Web Beacons
We may use web beacons to measure page views and email engagement. These collect limited data such as cookie ID and timestamp.
Analytics
We may use third-party analytics providers (such as Google Analytics) to analyze Website traffic and advertising performance. You may opt out using: https://tools.google.com/dlpage/gaoptout
If you access the Website through a mobile device, we may collect device model, operating system, IP address, and app usage metrics. We do not access precise location data without consent. Push notifications may be enabled and can be disabled in your device settings.
If you connect your account to a social media platform, we may collect publicly available profile information. We do not control how social platforms use your information. Please review their privacy policies.
We may collect Personally Identifiable Information ("PII"), including:
Providing this information is voluntary but may be necessary to use certain services.
We collect medical information on behalf of independent Providers and pharmacies. This may include:
We may also receive identity verification data from vendors, prescription history, lab results, and payment data.
Celara Med does not independently create biometric data. If identity verification is required, a third-party vendor may temporarily create biometric data solely to verify identity and then delete it.
We use your information to:
We do not sell your personal information for monetary compensation.
We do not share mobile information with third parties for marketing or promotional purposes.
We may disclose information:
To facilitate medical services and prescriptions.
Such as payment processors, hosting providers, analytics providers, and customer service vendors.
To comply with court orders, subpoenas, or law enforcement.
In connection with merger, acquisition, bankruptcy, or sale of assets.
For fraud prevention and compliance.
The Website is intended for individuals 18 or older unless state law permits limited exceptions. We do not knowingly collect information from children under 13.
If you believe a minor has submitted personal information, contact:
Email: support@celaramed.com
Phone: 866-777-3321
Mail: Celara Med LLC, Attn: Privacy Officer, 44054 Margarita Rd #5, Temecula, CA 92592
Subject: "Removal of Minor Information"
Celara Med is not necessarily a "covered entity" under HIPAA. Independent Providers and pharmacies may be covered entities. If Celara Med acts as a business associate, we comply with applicable HIPAA obligations.
Medical information used solely for diagnosis or prescription fulfillment may be considered Protected Health Information ("PHI"). Information not classified as PHI may be used according to this Privacy Policy. De-identified data is not considered PHI.
We use reasonable administrative, physical, and technical safeguards to protect your information. However:
You are responsible for safeguarding your login credentials. If you suspect unauthorized access, contact us immediately at support@celaramed.com or 866-777-3321.
Payment transactions are processed by third-party payment processors. By submitting payment information, you authorize us to share necessary data with payment processors to complete transactions. We do not control third-party payment processor security practices.
We retain information as long as necessary to provide services, as required by law, to resolve disputes, and to enforce agreements. Providers and pharmacies may retain medical records according to their legal obligations.
If you are a California resident, you have the right to:
To exercise your rights:
We will verify your identity before processing requests. We do not sell personal information of minors under 16.
The Website does not currently respond to browser Do-Not-Track signals.
We may update this Privacy Policy at any time. Changes will be posted on this page with an updated Effective Date. Continued use of the Website after changes constitutes acceptance.
Celara Med LLC
Attn: Privacy Dept.
Address: 44054 Margarita Rd #5, Temecula, CA 92592
Email: support@celaramed.com
Phone: 866-777-3321